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Welcome to AXO New Cross!

This site is your go-to guide for settling in, staying safe, and making the most of your time here. From key info to local tips, everything you need is just a click away.

 

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Get Connected, Get Going

Connect to Glide_Signup

Select it from your Wi-Fi list and open a browser.

Set up your account

Click “Just moved in?”, then fill out the form and register.

Connect to Glide_Resident

Use the passkey (shown on screen and sent by email/text) to join your private network.

Need Help?

Glide are on standby if you get stuck.

0333 123 0115 studentsupport@glide.co.uk

View full set up guide

📞 Important Contacts

Need help? We’re here when you need us.

Reception Hours
🕘 Monday to Saturday | 9am – 6pm

AXO Main Line
📱 020 330 71970

Chat with Us on WhatsApp
💬 +44 7458 308 535

Out of Hours Emergencies (e.g. Lockouts)
🚨 01483 355 355

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🛠️ Need Something Fixed? Here’s What to Expect

Report maintenance problems quickly from your phone via the AXO App, linked below.

  • Urgent Repairs (24 hours)Includes flooding, loss of power, heating failure, or anything posing a health risk.
  • Standard Repairs (within 5 working days)Includes dripping taps, faulty lights, or furniture issues.
  • Low Priority (up to 28 days)Non-urgent cosmetic repairs or requests.
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Your Home in Your Pocket

The AXO App makes student life easier.
Pay rent, report maintenance, chat with the team, and connect with fellow residents — all in one place.

Download now
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Do Laundry the Smart Way

Skip the coins and queues with the Circuit Go app.
Check machine availability, pay from your phone, and get cycle alerts — all in a few taps.

Get set up!
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Sort Your Room, Tenancy & More

Need a room clean, want to request a transfer, take over a tenancy, or make a complaint?
The AXO Hub is your one-stop place to manage it all.

Check it out

Fire Safety

Know your exits before you need them.

Click below to view the evacuation plan for your building and make sure you're familiar with your nearest escape route.

Remember:
🔔 Weekly fire alarm test: Every Tuesday at 11am
🚪 Know your nearest exit — it might not be the way you came in
❌ Never use the lifts during an evacuation
🧍 Evacuate immediately when the alarm sounds — don’t wait
👫 Assist others if safe, but prioritise your own safety
📍 Assembly Point: Rear Car Park — head there and wait for updates

🔁 Do not re-enter the building until you're told it's safe

Fire Evacuation Plans

Find your building’s designated exit routes and assembly point. Make sure you're familiar with the safest way out in an emergency.

Download

Fire Safety at AXO

Learn how to prevent fires, what to do if one breaks out, and how we keep the building safe for everyone.

Download

How to Evacuate Safely:

♻️ Waste & Recycling Schedule

General Waste
Collected Tuesday
Recycling Waste
Collected Tuesday