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Welcome to AXO Waterloo!
This site is your go-to guide for settling in, staying safe, and making the most of your time here. From key info to local tips, everything you need is just a click away.
Get Connected, Get Going
Set up your account
Click “Just moved in?”, then fill out the form and register.
Connect to Glide_Resident
Use the passkey (shown on screen and sent by email/text) to join your private network.
Need Help?
Glide are on standby if you get stuck.
0333 123 0115 studentsupport@glide.co.uk
📞 Important Contacts
Need help? We’re here when you need us.
Reception Hours
🕘 Monday to Saturday | 9am – 6pm
AXO Main Line
📱 020 330 71970
Chat with Us on WhatsApp (Mon-Sat, 9am to 6pm)
💬 +44 7383 348207
Out of Hours Emergencies (e.g. Lockouts)
🚨 01483 355 355
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🛠️ Need Something Fixed? Here’s What to Expect
Report maintenance problems quickly through the form below.
- Urgent Repairs (24 hours)Includes flooding, loss of power, heating failure, or anything posing a health risk.
- Standard Repairs (within 5 working days)Includes dripping taps, faulty lights, or furniture issues.
- Low Priority (up to 28 days)Non-urgent cosmetic repairs or requests.
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Do Laundry the Smart Way
Skip the coins and queues with the Circuit Go app.
Check machine availability, pay from your phone, and get cycle alerts — all in a few taps.
Fire Safety
Know your exits before you need them.
Click below to view the evacuation plan for your building and make sure you're familiar with your nearest escape route.
Remember:
🔔 Weekly fire alarm test: Every Monday at 11am
🚪 Know your nearest exit — it might not be the way you came in
❌ Never use the lifts during an evacuation
🧍 Evacuate immediately when the alarm sounds — don’t wait
👫 Assist others if safe, but prioritise your own safety
📍 Assembly Point: Secker Street Vicarage— head there and wait for updates
🔁 Do not re-enter the building until you're told it's safe
Fire Safety at AXO
Learn how to prevent fires, what to do if one breaks out, and how we keep the building safe for everyone.
DownloadHow to Evacuate Safely:
♻️ Waste & Recycling Schedule
Place waste inside kitchen bin provided
Our housekeeping team will collect Monday to Friday